Privacy Policy

Privacy Policy

Summary

We care about your privacy. Here’s what you need to know in simple terms:

Who we are
G J Handy & Co Ltd, Murdock Road, Dorcan, Swindon, SN3 5HY.

What we collect
Information you give us (like when you buy something, register a warranty, or contact us), plus technical details such as cookies and browsing data.

Why we collect it
To process your orders, provide customer support, improve our website, and (if you say yes) send you news and offers.

How we protect it
Your information is stored securely. If we share it, it’s only with trusted service providers or where the law requires.

Your rights
You can ask us to see, correct, delete, or stop using your data at any time. You can also say no to marketing.

Contact us
Questions? Visit our Contact Page or write to:
Marketing, G J Handy & Co Ltd, Murdock Road, Dorcan, Swindon, SN3 5HY.

Introduction

G J Handy & Co Limited (“we”, “our”, “us”) are committed to protecting and respecting your privacy. This policy, together with our Terms of Website Use and any other referenced documents, explains how we collect, use, and protect your personal information when you use our site.

Please read this policy carefully to understand our practices regarding your personal data and how we treat it.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:
G J Handy & Co Ltd
Murdock Road, Dorcan, Swindon, SN3 5HY

Information We May Collect From You

We may collect and process the following data:

1. Information provided by filling in forms on our site www.handys.co.uk.
2. Details given at the time of registering to use our site, purchasing products, or registering a warranty.
3. Records of correspondence if you contact us.
4. Responses to surveys we may ask you to complete for research purposes (participation is optional).
5. Details of your visits to our site, including traffic data, location data, and other communication data.

IP Addresses and Cookies

We may collect information about your device, such as your IP address, operating system, and browser type, for system administration and reporting. This information is statistical and does not identify individuals.

We also use cookies to improve our site and deliver a more personalised service. Cookies allow us to:

• Estimate audience size and usage patterns.
• Store preferences and customise the site according to your interests.
• Speed up searches.
• Recognise you when you return to the site.

You can refuse cookies by adjusting your browser settings. Please note that blocking cookies may prevent you from accessing certain areas of our site. Unless your browser is set to block cookies, our system will issue cookies when you log in.

For more information, please see our Cookie Policy.

Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on one or more of the following:

• Contractual necessity – where processing is required to supply products or services you request.
• Legal obligation – where we must comply with the law.
• Legitimate interests – where it is necessary for our business interests and your rights are not overridden (for example, improving our services, preventing fraud, or marketing similar products).
• Consent – where you have given clear consent for specific purposes (such as subscribing to marketing emails).

Where We Store Your Personal Data

The data we collect may be transferred to, and stored at, a destination outside the UK or European Economic Area (“EEA”). It may also be processed by staff operating outside these areas who work for us or one of our suppliers.

All information you provide is stored on secure servers. While we take steps to protect your personal data, please note that the transmission of information over the internet is not entirely secure. Any transmission is at your own risk. Once received, we use strict procedures and security features to prevent unauthorised access.

How We Use Your Information

We use the information we hold about you to:

1. Provide the products, services, or information you request.
2. Present site content in the most effective manner for you and your device.
3. Fulfil contractual obligations between you and us.
4. Notify you about changes to our services.
5. Where you consent, send you marketing communications about products and services.

Disclosure Of Your Information

We may share your personal data with:

• Any member of our group (subsidiaries, holding company, or its subsidiaries, as defined in section 1159 of the Companies Act 2006).
• Service providers and suppliers who support our business operations (such as payment processors, IT providers, or delivery companies).
• Third parties if required to do so by law, to enforce our terms of use, or to protect the rights, property, or safety of G J Handy & Co Limited, our customers, or others.
• Fraud prevention and credit risk reduction agencies, where appropriate.

Your Rights

Under UK GDPR, you have the following rights:

• Right to be informed – about how your data is collected and used.
• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to request correction of inaccurate or incomplete data.
• Right to erasure – to request deletion of your data where there is no lawful basis for retention.
• Right to restrict processing – to request limits on how we use your data.
• Right to data portability – to request transfer of your data to another organisation.
• Right to object – to certain types of processing, including direct marketing.
• Rights in relation to automated decision-making and profiling.

You can exercise these rights at any time by contacting us via our contact form.

Access To Information

You will not normally be required to pay a fee to access your personal information. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

We will respond to all legitimate requests within one month.

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments, and requests regarding this Privacy Policy are welcomed and should be submitted via our contact form or by writing to:

Data Protection Officer
G J Handy & Co Ltd
Murdock Road, Dorcan, Swindon, SN3 5HY